Digital platform for operational interaction throughout the vehicle life cycle


An element of a digital automotive operating system


Business Goals


Cost reduction as a result of after-sales and warranty service
Repair and maintenance quality improving
Customer satisfaction and loyalty increasing
Dealerships and service centers employees productivity improving
Quality and customer communication quickness improving
Client-centered digital communication environment
for the after-sale services



Implementation effects of MST lab 24




Retail Projects
7%
11%
36%
sales growth
decreasing employee quantity while maintaining workload volume
employees had additional training, according to the managers audit using MST Lab 24
Project for SONY company
By 90%
100%
number of delays and other facts of misconduct
ensuring that employees comply with the requirements of epidemiological and sanitary standards
Construction industries
20%
40%
downtime reduction
increase in the number of completed construction projects per company without increasing the number of employees
MST Lab 24 system scheme for vehicle services and maintenance processes




Car service case



System scheme for vehicle services and maintenance processes



Car acceptance and scope of work consent


Interface of the car manufacturers, dealers, service centers, etc.



Car mechanic's
interface



Customer
interface


Benefits
  • vehicle inspection act and preliminary works' checklist are reliably documented
  • the client agrees all documents, that decrease issues and disputes
  • service progress' information and documents are available online to all authorized parties
Extra Work's Customer Consent
Interface of the car manufacturers, dealers, service centers, etc


Car mechanic's
interface



Customer
interface


Benefits
  • damage is documented
  • it builds trust and the client won't think that he is paying for non-existing services because he is able to see what is damaged and the scale of it
  • all processes are transparent for supervisors which minimizes employee abuse
Repairs progress report
Interface of the car manufacturers, dealers, service centers, etc


Car mechanic's
interface


Customer
interface


Benefits
  • customer satisfaction and loyalty increasing due to process control
  • client does not disturb car mechanic, master and other member of staff
  • collecting information and reports and make them available in the case of disputes and issues
  • automatic time recording allows you organize the service stations work in a more efficient way
Car transfer from the service station to the client and assessment of the service quality
Customer
interface
Interface of the car manufacturers, dealers, service centers, etc


Benefits
  • reduced costs for customer feedback on call-centers
  • high data reliability. The possibility of information substitution and distortion is equal to null. Dynamic analytics are all online formation, without any human influence
  • objective, reliable documentation minimizes incidents and increases NPC
As Easy As A Messenger And Effective As An Erp Software





Software advantages are
  • proven implementation effectiveness in large foreign companies (Sony, Pepsico, Valio)
  • high data reliability. The possibility of information substitution and distortion is equal to zero
  • dynamic analytics are all online formation, without any human influence
  • the Cloud solution allows you to save on servers and IT-specialists significantly
  • the platform can be deployed on the client's servers upon request
  • it takes only a few hours to start using the software. All you need is to tune the system for your task
  • the ready to use MST Lab 24 mobile app is available on both Google Play and the App Store
  • automated user notifications, reduce the human factor impact and do not allow to lose sight of important tasks
  • the mobile and online application themes can be changed as per the customer's brand book
The flexible licensing scheme can significantly reduce IT infrastructure costs
Licensing can be applied for each platform's unit separately:
  • up to 1,000 users
  • from 1,000 to 10,000 users
  • unlimited users

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About Us
For more than five years, MST Company has been effectively solving tasks related to remote control and process management in various business spheres

We create the digital environment for people interaction with the product and with each other.

We increase the quality and speed of communication as well as eliminate the human mistakes
15 000+
customers use our software
20 000+
mobile devices' reports received


50+ Гб
data is processed
Among our clients
Get started in 3 easy steps
1
Send a request
A member of support team will contact you to discuss any questions
Billing information request
2
Pay the bill
We will grant you access to the MSTlab24 system upon received a payment
We will help you to customize the software to suit your business processes
3
Get started with MST Lab 24
Employees are able to start using the app immediately upon downloading from Google Play or App Store without special training.
Our team MST Lab 24
Made on
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