Cost reduction as a result of after-sales and warranty service
Repair and maintenance quality improving
Customer satisfaction and loyalty increasing
Dealerships and service centers employees productivity improving
Quality and customer communication quickness improving
Client-centered digital communication environment for the after-sale services
Implementation effects of MST lab 24
Retail Projects
7% 11% 36%
sales growth decreasing employee quantity while maintaining workload volume employees had additional training, according to the managers audit using MST Lab 24
Project for SONY company
By 90% 100%
number of delays and other facts of misconduct ensuring that employees comply with the requirements of epidemiological and sanitary standards
Construction industries
20% 40%
downtime reduction increase in the number of completed construction projects per company without increasing the number of employees
MST Lab 24 system scheme for vehicle services and maintenance processes
Car service case
System scheme for vehicle services and maintenance processes
Car acceptance and scope of work consent
Car mechanic's interface
Customer interface
Interface of the car manufacturers, dealers, service centers, etc.
Benefits
vehicle inspection act and preliminary works' checklist are reliably documented
the client agrees all documents, that decrease issues and disputes
service progress' information and documents are available online to all authorized parties
Extra Work's Customer Consent
Interface of the car manufacturers, dealers, service centers, etc
Car mechanic's interface
Customer interface
Benefits
damage is documented
it builds trust and the client won't think that he is paying for non-existing services because he is able to see what is damaged and the scale of it
all processes are transparent for supervisors which minimizes employee abuse
Repairs progress report
Interface of the car manufacturers, dealers, service centers, etc
Car mechanic's interface
Customer interface
Benefits
customer satisfaction and loyalty increasing due to process control
client does not disturb car mechanic, master and other member of staff
collecting information and reports and make them available in the case of disputes and issues
automatic time recording allows you organize the service stations work in a more efficient way
Car transfer from the service station to the client and assessment of the service quality
Customer interface
Interface of the car manufacturers, dealers, service centers, etc
Benefits
reduced costs for customer feedback on call-centers
high data reliability. The possibility of information substitution and distortion is equal to null. Dynamic analytics are all online formation, without any human influence
objective, reliable documentation minimizes incidents and increases NPC
As Easy As A Messenger And Effective As An Erp Software
Software advantages are
proven implementation effectiveness in large foreign companies (Sony, Pepsico, Valio)
high data reliability. The possibility of information substitution and distortion is equal to zero
dynamic analytics are all online formation, without any human influence
the Cloud solution allows you to save on servers and IT-specialists significantly
the platform can be deployed on the client's servers upon request
it takes only a few hours to start using the software. All you need is to tune the system for your task
the ready to use MST Lab 24 mobile app is available on both Google Play and the App Store
automated user notifications, reduce the human factor impact and do not allow to lose sight of important tasks
the mobile and online application themes can be changed as per the customer's brand book
The flexible licensing scheme can significantly reduce IT infrastructure costs
Licensing can be applied for each platform's unit separately:
up to 1,000 users
from 1,000 to 10,000 users
unlimited users
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About Us
For more than five years, MST Company has been effectively solving tasks related to remote control and process management in various business spheres
We create the digital environment for people interaction with the product and with each other.
We increase the quality and speed of communication as well as eliminate the human mistakes
15 000+
customers use our software
20 000+
mobile devices' reports received
50+ Гб
data is processed
Among our clients
Get started in 3 easy steps
1
Send a request
A member of support team will contact you to discuss any questions Billing information request
2
Pay the bill
We will grant you access to the MSTlab24 system upon received a payment We will help you to customize the software to suit your business processes
3
Get started with MST Lab 24
Employees are able to start using the app immediately upon downloading from Google Play or App Store without special training.